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QuiEco Terms & Conditions

The terms that govern your use of the QuiEco website, mobile application and related services.

Effective Date: Last Updated:

1. Introduction and Acceptance

QuiEco is a brand operated by PhoneHai Private Limited, a private limited company incorporated in India (“QuiEco”, “we”, “us”). QuiEco operates an online marketplace and technology platform that connects people who want to sell recyclable scrap with independent scrap dealers. These Terms govern your use of the QuiEco website, the QuiEco mobile application and related services. By creating an account, booking a pickup or registering as a Dealer, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

These Terms are an electronic record under the Information Technology Act, 2000 and do not require a signature.

2. Definitions

  • Application: the QuiEco mobile app, used to book and manage scrap pickups, available on Google Play.
  • Booking: a pickup request placed by a User for a selected Dealer.
  • Crew: the people a Dealer assigns to inspect, weigh and collect Scrap.
  • Dealer: an independent scrap buyer listed on the Platform who sets its own rates and carries out pickups.
  • Final Amount: the weight of each material the Dealer accepts at weigh-in, multiplied by that Dealer’s rate for the material.
  • Platform: the Application, the dealer Partner Hub and the Website together.
  • Scrap: recyclable material in the categories shown in the Application.
  • Service Zone: an area in which a Dealer accepts pickups.
  • User: a person who uses the Application to sell Scrap.
  • Website: https://www.quieco.com/, which provides information and a contact form.

3. Eligibility

You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. If you act for a business or housing society, you must be authorised to bind it. Pickups are available only at addresses within an active Service Zone.

4. About QuiEco

Through the Application, Users can compare nearby Dealers by rate and distance, book a doorstep pickup with an estimated value, track the Booking through to payment, and view their payment history.

Dealers use the Partner Hub to set rates, manage Service Zones, assign Crews and vehicles, and track orders.

The sale of Scrap is between the User and the Dealer. QuiEco provides the technology and support for the transaction. QuiEco does not buy Scrap, set rates or carry out pickups.

The Website does not accept bookings, collect payments or make payouts.

5. Roles and Responsibilities

5.1 Users must

  • give accurate contact details, a complete pickup address, and the type and approximate quantity of Scrap;
  • offer only Scrap they own or are authorised to sell;
  • keep the Scrap accessible and be available, or have an authorised person available, at the scheduled time;
  • cooperate with the Crew during inspection, weighing and collection; and
  • use the in-app process to manage Bookings, confirm payments and raise disputes.

5.2 Dealers must

  • keep their rates up to date and honour the rate shown at Booking, subject to Section 8;
  • accept or decline Bookings promptly and assign a Crew;
  • weigh Scrap fairly in front of the User and record the accepted weight accurately;
  • pay the Final Amount by a method supported in the Application and record the payment;
  • comply with applicable laws, including those on weighing instruments and taxes; and
  • cooperate in resolving complaints.

5.3 QuiEco will

  • operate the Platform with reasonable skill and care;
  • show Dealer rates and Booking status;
  • keep records of the weight, rate, Final Amount and payment status entered through the Platform;
  • list only Dealers who have completed QuiEco’s onboarding process;
  • provide in-app Help & Support and coordinate with Dealers on reported issues; and
  • act against breaches of these Terms.

6. Account and Security

Accounts are created with your mobile number and a one-time password (OTP). You are responsible for keeping your phone and account secure, and you must report any unauthorised use to us promptly. You may delete your account at any time. Deletion does not cancel Bookings or disputes already in progress.

7. Scrap Categories

Book only for the categories shown in the Application. You must not offer:

  • stolen goods;
  • hazardous, explosive, biomedical or toxic material;
  • legally restricted items; or
  • materials the selected Dealer does not accept.

A Dealer may decline any such item and must record the reason.

8. Scrap Rates, Weighing and Transaction Amounts

Rates are set by Dealers. QuiEco displays each Dealer’s rates for comparison. QuiEco does not set, negotiate or guarantee them.

Rates differ. Rates vary between Dealers and over time, and may depend on material, quality, condition, quantity and local market conditions.

Check before booking. Review the Dealer’s rates and the estimated value before you confirm. The estimated value is not the Final Amount.

Weighing. The Crew inspects and weighs the Scrap at your doorstep. The Final Amount is based on the weight the Dealer accepts and may differ from the estimate. The weigh-in details and Final Amount appear in the Application. Confirm them only if you agree; if you do not agree, raise an issue under Section 13.

Charges. QuiEco does not charge Users any booking fee.

9. Pickup Booking and Scheduling

In the Application, select your materials, choose a Dealer and a time, review the details and confirm. A Booking is confirmed only when the Dealer accepts it. You can track it from acceptance and Crew assignment through to arrival, weigh-in and payment.

Your address must be accurate and within the Dealer’s Service Zone. If a Dealer cannot attend because of operational reasons, such as Crew or vehicle availability, weather or local restrictions, you will be informed through the Application or by call or message.

10. Cancellation and Rescheduling Policy

  • Cancelling. You can cancel in the Application while the Booking is awaiting Dealer acceptance and, where the Application allows it, after acceptance until pickup begins.
  • Rescheduling. To change the time, cancel and rebook in the Application.
  • After the Crew arrives. You do not have to confirm a Final Amount you disagree with.
  • You are unavailable or the address is inaccessible. The Booking may be marked as failed.
  • Scrap differs from Booking. The Dealer may update the Booking with your agreement, collect only the accepted materials, or decline the pickup and record the reason.
  • The Dealer does not arrive. Go to Profile → Help & Support, select the Booking and raise an issue. Our team will review it and contact the Dealer.
  • The Dealer cancels. A Dealer may cancel for valid operational reasons and must record the cancellation so that you are notified.

11. Payment and Payout Policy

All payments and payouts for QuiEco transactions are handled only through the Application and the payment process it supports. The Website is not a payment channel. We never ask you to pay or receive money through the Website. Report any such request to us at info@quieco.com.

  • Who pays. You are the seller. The Dealer pays you the Final Amount, and you do not pay anyone to sell Scrap.
  • When. Payment is due after the weigh-in and after you confirm the Final Amount in the Application.
  • Methods. The methods available for your Booking are shown in the Application. Whatever the method, the payment must be confirmed and recorded in the Application.
  • Before confirming receipt. Check that the amount you received matches the Final Amount. Never confirm a payment you have not received.
  • Taxes. Each party is responsible for its own tax obligations.

12. Cancellation and Refund Policy

In a QuiEco transaction the User is the seller and receives money, so ordinary online-shopping refund rules do not apply in the same way.

  • Cancelled or failed pickup: no Scrap changes hands and no payment is due (see Section 10).
  • Disputed weight, rate or amount: do not confirm the Final Amount. Raise an issue under Section 13.
  • Payment delayed, failed, duplicated or wrongly recorded: raise an issue on the Booking. QuiEco reviews the record and coordinates a correction with the Dealer.
  • Completed sale: once the Scrap is collected and the Final Amount is confirmed, the sale is complete.

No refund, reversal or correction is promised until the issue has been reviewed.

13. Complaints and In-App Dispute Resolution

You can raise an issue about:

  • the weight or material classification;
  • the rate or Final Amount;
  • a missed, delayed or incomplete pickup;
  • a payment that is missing, incorrect, delayed or duplicated;
  • an incorrect record; or
  • Crew conduct.

How to raise an issue

  1. Go to Profile → Help & Support.
  2. Select the Booking.
  3. Describe the issue and submit it.

Mentioning the weight, rate or amount you expected will help us review it faster.

What happens next

  1. The issue is recorded against the Booking.
  2. QuiEco reviews the Booking and transaction records.
  3. If a Dealer is involved, QuiEco obtains the Dealer’s account.
  4. QuiEco tells you the outcome, and any correction is reflected in the Application.

QuiEco facilitates a fair review but cannot guarantee a particular outcome. Dealers can raise issues through the Partner Hub. If you are not satisfied, contact the Grievance Officer (Section 20), who will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt. Your rights under the Consumer Protection Act, 2019 are not affected.

14. Prohibited Conduct

You must not:

  • give false information or impersonate others;
  • offer prohibited or stolen items;
  • tamper with Scrap or its weight;
  • harass Crew members, Users, Dealers or QuiEco staff;
  • make fake Bookings;
  • confirm an amount or payment you know is wrong;
  • request or make payment outside the Application’s supported process; or
  • misuse, scrape or interfere with the Platform.

Dealers must not manipulate scales, misclassify materials, or apply a rate different from the one shown without the User’s agreement.

15. Service Availability

The Platform may sometimes be unavailable because of maintenance or technical issues. Dealer listings, rates and time slots depend on Dealers and may change. Pickups may be delayed by events outside reasonable control.

16. Privacy

We handle personal data as described in our Privacy Policy. To complete your Booking, the selected Dealer and its Crew receive your name, phone number and address, and may use them only for that purpose. By booking, you agree that QuiEco and the Dealer may contact you by call, SMS, WhatsApp or notification about your Booking.

Details you submit through the contact form on the Website are used to respond to your request, as described in our Privacy Policy.

17. Liability

Each Dealer is responsible for its rates, Crew conduct, weighing, collection and payment. QuiEco is responsible for providing the Platform and its own services with reasonable care, for the records it maintains, and for handling complaints as set out in these Terms. QuiEco is not liable for errors in information entered by Users or Dealers unless the error is caused by QuiEco. To the extent permitted by law, QuiEco is not liable for indirect losses. Nothing in these Terms limits any liability that cannot be limited under Indian law.

18. Suspension, Termination and Changes

QuiEco may suspend an account or remove a Dealer for breach of these Terms, fraud or misconduct, or where required by law. Where reasonable, QuiEco will give the reason. You may delete your account at any time.

We may update these Terms. The “Last updated” date will show the latest version, and we will notify Users of material changes in the Application.

The QuiEco name, logo and Platform belong to PhoneHai Private Limited or its licensors.

19. Governing Law

These Terms are governed by the laws of India. Subject to your right to approach a consumer commission, the courts at Jhajjar, Haryana have jurisdiction.

20. Contact and Grievance Redressal

PhoneHai Private Limited (brand: QuiEco)

Nature of business
Online marketplace / technology platform for the sale and doorstep collection of recyclable scrap (waste management and recycling services)
Registered office and principal place of business
PhoneHai Private Limited, Near Government Senior Secondary School, Hasanpur, District Jhajjar, Haryana – 124103
Email
info@quieco.com
Phone
+91 78766 67777
Business hours
Monday to Saturday, 10:00 am to 7:00 pm IST
In-app support
Profile → Help & Support

Grievance Officer

Name
Mr. Vijay Kumar
Designation
Grievance Officer
Email
vijay@phonehai.com
Phone
+91 78766 67777
Available
Monday to Saturday, 10:00 am to 7:00 pm IST